Meridian Systems Enhances Online Customer Support Services on SupportLink
Technical support website features better navigation and global search
FOLSOM, Calif. (May 27, 2008) – Meridian Systems, a software solutions leader for improving capital program and construction project performance, announced today that new customer collaboration services are now available on SupportLink, Meridian’s technical support website. Meridian customers can now enjoy improved site navigation and a live chat function that allows Prolog® and Proliance® software users to more effectively address their technical questions and connect with other Meridian customers and partners.
SupportLink features product downloads as well as all product documentation, product release readme files and installation guides, and regularly issued technical bulletins and support alerts in one central location. Previously, looking up a specific document of interest was a cumbersome process. Now, a refreshed user interface and a new global search feature allow Meridian customers to quickly and easily navigate to the technical information they need. Meridian has also added a new feedback function that allows users to rate the relevance and usefulness of all available content.
Meridian SupportLink features product downloads, product documentation, product release readme files and installation guides, and regularly issued technical bulletins and support alerts in one central location.
To better help customers get answers to their technical questions, Meridian has incorporated a Live Chat feature on SupportLink. This collaboration tool allows customers and partners to gain real-time text messaging support from a Meridian Support Team member right in a web browser.
“Our goal in revamping SupportLink was to create an online environment where customers, partners, and Meridian staff can easily collaborate about our products and solutions,” said JR Hamel, Director, Operations and Support Services, Meridian Systems. “The enhanced support site and new chat function will create a virtual community, where users can review success stories and get answers to common product questions.”
Access to SupportLink is available to Meridian customers with active support and maintenance agreements. Until September 26, 2008, Meridian customers with expired support agreements will have the opportunity to renew without penalty fees. This provides users access to the benefits of Meridian Support Services, including the ability to upgrade to the latest and future versions of Prolog at no additional charge. For more information on SupportLink, and promotional support and services programs contact Meridian at: http://support.meridiansystems.com or sales@meridiansystems.com.
About Meridian Systems
Meridian Systems, a Trimble Company (NASDAQ: TRMB), provides software solutions that improve capital program, project and facility performance. Meridian product and service offerings enable building owners, construction firms, and public agencies to streamline the plan-build–operate project lifecycle, reducing construction costs, schedules, and project risk.
Meridian has been ranked the market share leader for project management software by Constructech magazine,1 and by the CFMA among general contractors larger than $101 million in revenue.2 For more information, call Meridian Systems at (800) 850 2660, or visit: www.meridiansystems.com.
12008 National Construction-Technology survey, Constructech Magazine.
2CFMA’s 2008 Information Technology Survey for the Construction Industry,seventh edition
Meridian Contact
Tamara Kaestner, Marketing Programs Manager
(916) 294 2375, tkaestner@meridiansystems.com
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